CNV devices and other skincare products come with a 90-day money back guarantee (excluding shipping and handling), from date of purchase, when purchased directly from To request a refund within the 90-day money back guarantee period, please contact Customer Care at

CNV Money Back Guarantee was updated and is active for all purchases made after 6/19/13. Purchases made prior to this date are applicable under the previous MBG terms.

To receive your refund, you can contact CNV Beauty Customer Care at email us at . We will email you a printable return slip with confirmation number to include with your return shipment, along with the address for returning this product. Please be sure to wrap the product securely prior to mailing. A return authorization is required for refund. Returns without an authorization will be returned to sender.

To be eligible to receive a refund, returns must be post-marked within 14 days from your initial contact with Customer Care.

We will inspect your return and issue you a full refund of the original purchase price for the returned product, less the amount of any damaged or missing items and the original shipping costs.

A confirmation email will be sent to you once your refund has been processed. Please allow up to 10-14 business days from receipt of your package for processing of your refund.